Run customer and internal service tickets in one place. Assign work to office or field teams, track assets and contracts, and log time, parts, expenses, and requisitions against every task.
Resolution speed
Faster close
Task visibility
Team-wide
SLA control
Always tracked
Manage service tickets
Raise and manage tickets from any device
Handle internal and external issues
Track progress from raised to complete
Attach photos and documents on the go
More details
Maintain a complete ticket history
Keep everyone notified on progress
Active tickets
Live
Open today
18
Heating fault
Scheduled
Printer issue
In progress
Attachments
5
Configuration
Flexible
RoleController
RoleProvider
AssetsRequired
InventoryOptional
Flexible configuration
Assign users as controllers and providers
Require customer, contract, assets, or inventory
Auto-route new tickets to the right controllers
Link multiple customer assets to one ticket
Schedule tasks for specific providers
View assigned tasks
See assigned work in a dedicated view
Schedule tasks centrally or self-schedule
Flag queries directly to controllers
Progress tasks through clear stages
Capture photos on site
More details
Open navigation in one tap (Maps, What3Words)
Capture customer signatures on completion
Log time, parts, expenses, and requisitions
My tasks
Today
Site visit
Scheduled
Repair
In progress
Sign-off
Completed
ETA
2:30 PM
Survey templates
Required
Inspect modules for damage
Text
...
Check for array shading issues
Multi-item
>
Check tilt for optimal exposure
Multi-item
>
Check screw connections
Pass/Fail
>
Inspect and clean
Yes/No
>
Flexible data collection
Build survey templates with questions and answers
Attach templates to customers or assets
Apply surveys to service tasks automatically
Complete surveys before starting or closing tasks
More details
Capture responses for compliance and reporting
Customer asset register
Maintain a register of maintained assets
Link assets to service contracts
Connect assets to inventory and suppliers
Track serials, service dates, and warranty
Asset register
Live
AssetBoiler 42
ContractGold
SerialA1-93
Warranty2026
SLA performance
This month
On-time
92%
Breaches
3
Monitor service performance
Define multiple contracts per customer
Use standard contract templates
Set target times for each stage
Link support calendars to contracts
More details
Monitor tickets that exceed targets
Flexible support calendars
Define calendars for service contracts
Include or exclude schedules and holidays
Set coverage hours per schedule
More details
SLA targets respect the active calendar
Support calendars
Active
Weekdays9-5
WeekendsOff
HolidaysExcluded
CoverageExtended
Watch an overview
See how teams manage tickets, tasks, and service levels.