Pegasus Opera 3 Integration Features
- Fully searchable online documentation
- Bespoke module for Pegasus Opera 3 Classic or Opera 3 SQL SE
- Flexible configuration - use the integrations that you need
- Import approved Timesheets into Payroll and / or Job Costing
- Import approved Expenses into Payroll for automatic reimbursement
- Update Nominal Ledger with Expenses to accurately account for expenditure and VAT
- Approved Requisitions can be progressed to Purchase Order documents
- The Integration uses the Duet API to seamlessly transfer data between Duet and Opera 3
Service & Helpdesk Management (SHDM) Integration
- Duet can be deployed as a fully integrated mobile field service solution for Pegasus Opera 3 CRM Service & Helpdesk Management (SHDM)
- Helpdesk Calls scheduled in Opera 3 SHDM are transferred to Duet Service Desk
- When a Helpdesk Call is scheduled to a Service Provider (engineer) in Opera 3 SHDM, a Service Task is created for them in Duet Service Desk
- The Service Provider progresses their Service Tasks in Duet Service Desk using their mobile device and records time, parts used, expenses and requisitions, and captures images and customer signatures
- Once a Service Task is completed, the information can be downloaded back to Opera 3 SHDM at the touch of a button to update the Helpdesk Call, and create billable worksheet activities if required
- Camera images and signatures captured in Duet can be stored against the Helpdesk Call history in Opera 3
